Shipping and Refunds Policy

Shipping Policy

We want your Sunseeker to arrive quickly and safely — so you can get in the water as soon as possible. 

 

All Australian orders are processed within 2–3 business days. You will receive a confirmation email when your order is placed and a tracking notification when it ships.

Shipping Options

Price

Standard Shipping (Australia) 

3-7 business days

FREE

Express Shipping (Australia)

1-3 business days

$15

International Shipping

Varies by destinations

Contact us

Once your order leaves us, delivery times are in the hands of the carrier. If your order is delayed, please reach out to us at hello@moose-swimwear.com and we will do everything we can to help.

Refunds Policy

We offer free returns within 30 days of delivery — because we want you to feel completely comfortable ordering, especially if this is your first time buying with us.

 

To be eligible, items need to be unworn, unwashed, with tags still attached and the hygiene liner intact and unremoved. This is the industry standard for swimwear and it is there to protect every customer, including you.

 

If your order arrives damaged in any way, please email us at hello@moose-swimwear.com as soon as possible with your order number and a photo of the item's condition. We handle these personally and will always work towards a solution that feels fair.

 

Once we receive and inspect your return, we will email you to confirm we have it. If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

 

Any questions? We are always happy to help — reach out at hello@moose-swimwear.com before you order if you are unsure about sizing or fit. We would much rather help you get it right the first time.

Order Process

01.

We process all orders within 2–3 business days (excluding weekends and public holidays). Pre-ordered items are processed within 2–3 business days of arriving in stock. We will always let you know if there is any delay.

02.

Once your order is placed, you will receive a confirmation email with all your order details. If it has not arrived within a few minutes, please check your spam folder — and if it is still not there, reach out to us at hello@moose-swimwear.com and we will sort it straight away.

03.

Need to make a change to your order? Get in touch with us as soon as possible at hello@moose-swimwear.com — we will do everything we can to help. Please note that once your order has been shipped, we are unable to make changes, so the sooner you reach out the better. 

04.

Please take a moment to double-check your delivery address before placing your order. We want your Sunseeker to reach you as quickly as possible — and an incorrect address can cause delays or missed deliveries. If an order is returned to us due to an address error, we will refund the original order once it arrives back with us.

Thanks for subscribing

Join our Newsletter

Updates, releases, and swimwear that moves with you.

quick links

Home

Shop

About Us

policies

Privacy Policy

Terms of Service

Shipping & Refund

need help?

Contact Us

FAQ

follow us

Copyright © 2026 Moose Swimwear. All rights reserved.